Privacy Policy
This Privacy Policy explains how Eire Camper Hire handles personal information when you visit our website, contact us or arrange a campervan hire.
Website: https://eirecamperhire.ie/
Last updated: 01 Oct 26
1. Who Is Responsible for Your Information?
Eire Camper Hire is the trading name used to provide the services described on this website.
For questions about your personal information, contact:
Email: info@eirecamperhire.ie
Phone: 087 676 7769
2. Information We Collect
The information we handle depends on how you interact with us.
Enquiries
When you contact us, we collect the information you provide, such as your name, email address, telephone number, preferred travel dates and message.
Bookings and Vehicle Hire
To arrange and administer a hire, we may require your contact details, booking dates, selected vehicle, optional extras, driver details and information needed to verify eligibility.
We also handle booking correspondence, payment status and information relating to the collection and return of the vehicle.
Payments
Payment providers process information needed to complete transactions. We receive the payment and booking information necessary to administer your hire.
Website Information
Our website and hosting services may process technical information such as IP addresses, browser details, access times and security logs.
Information collected through optional analytics, advertising or embedded services is described in the cookies section below.
3. How We Use Your Information
We use relevant information to:
Respond to enquiries and provide booking information.
Arrange and administer campervan hire.
Check driver eligibility and required documentation.
Process payments, deposits and refunds.
Communicate about collection, return and booking changes.
Deal with reported damage, incidents, complaints or disputes.
Maintain appropriate business records.
Protect our website and services from misuse.
4. Legal Grounds for Processing
The legal basis depends on the purpose for which information is used.
| Purpose | Relevant legal basis |
|---|---|
| Responding to a request for a quote or taking steps towards a booking | Taking steps at your request before entering a contract |
| Administering your booking and providing the hire service | Performance of a contract |
| Keeping records required by applicable law | Compliance with a legal obligation |
| Handling general enquiries, protecting systems and managing disputes | Legitimate interests, where appropriate and balanced against your rights |
| Optional analytics cookies and consent-based marketing | Consent |
Where we rely on legitimate interests, those interests include responding to customers, protecting our services and resolving disputes.
Where we rely on consent, you may withdraw it. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
5. Information Needed for a Booking
Some information is necessary to arrange your booking, establish driver eligibility or complete payment. If required information is not provided, we may be unable to proceed with the hire.
Optional enquiry details help us respond to your request. Please avoid sending information that is unrelated to your enquiry or booking.
6. Who Receives Your Information?
Information may be shared where necessary with providers involved in delivering or supporting the service, including:
Website hosting, maintenance and security providers.
Booking-system and email-service providers.
Payment processors.
Insurers and providers involved in handling a claim or incident.
Professional advisers.
Authorities where disclosure is required or otherwise lawful.
Only information relevant to the purpose should be shared.
7. International Transfers
Some service providers may process information outside the European Economic Area.
8. How Long We Keep Information
We retain personal information for the period necessary for its purpose, taking account of applicable record-keeping obligations and any unresolved claims or disputes.
Information is deleted or anonymised when it is no longer required, subject to any applicable retention obligation.
9. Cookies and Website Tools
Cookies and similar technologies can support website functions, remember preferences and measure website use.
Strictly necessary technologies may be used to provide a service you request. Optional analytics or advertising technologies require an appropriate consent choice before they are used.
10. Marketing Communications
Booking confirmations and other communications necessary to administer your hire are separate from promotional messages.
11. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of information.
Restrict certain processing.
Object to processing based on legitimate interests.
Object to direct marketing.
Receive or transfer certain information in a portable format.
Withdraw consent where processing relies on consent.
These rights are subject to applicable conditions and exceptions.
To make a request, email info@eirecamperhire.ie. We may ask for proportionate information to verify your identity before responding.
12. Keeping Information Secure
We are responsible for using appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse.
Please do not send full payment-card details or unnecessary identification documents through the general enquiry form.
13. Complaints
Contact us if you have a concern about how your personal information is handled.
You also have the right to complain to the Irish Data Protection Commission or another competent supervisory authority. You do not have to contact us before exercising that right.
Data Protection Commission: https://www.dataprotection.ie/
14. Changes to This Policy
We will update this policy when our processing practices or relevant requirements change. The date at the top identifies the latest published version.
Where required, we will provide additional notice of material changes.
15. Contact
For privacy questions or requests:
Eire Camper Hire
Email: info@eirecamperhire.ie
Phone: 087 676 7769